Frequently Asked Questions (FAQs)
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No, no technical skills are required. It is designed for all business owners.
Yes. Eigi Dukan is a cloud-based inventory management and billing software. Your data is stored securely online, allowing you to access your inventory, sales, invoices and reports from anywhere with an internet connection. Automatic backups and updates help keep your business data safe and up to date.
Offline software stores data on a specific computer and usually works without an internet connection. Users can only access the software and data from the installed device, and backups, updates and maintenance must often be managed manually.
In contrast, cloud software stores data on secure online servers and can be accessed from anywhere using the internet. It offers automatic backups, real-time data synchronization, automatic updates and easier collaboration among multiple users. Cloud software also helps protect business data from computer failures, theft, or accidental data loss, making it a more flexible and scalable solution for modern businesses.
Yes. You can use Eigi Dukan directly from a computer or laptop through a web browser. No separate software installation is required.
Simply open the Eigi Dukan web application in your browser, sign in to your account, and start managing your business.
Eigi Dukan works best with modern web browsers such as Google Chrome, Microsoft Edge, Mozilla Firefox, and other up-to-date browsers.
For the best experience, we recommend keeping your browser updated to the latest version.
Yes. You can access Eigi Dukan from your smartphone using a mobile web browser.
Open your browser, visit the Eigi Dukan web application, sign in to your account, and use the available features directly from your phone.
No. The web version of Eigi Dukan does not require a separate installation.
You only need an internet connection and a supported web browser.
Yes. Eigi Dukan has an Android app that provides a convenient way to access your business from an Android smartphone.
You can download the latest Android app from the Android App page on the official Eigi Dukan website.
The Android app is designed specifically for Android smartphones and provides a more convenient app-based experience.
The mobile browser version allows you to access Eigi Dukan without installing the Android app.
Both methods allow you to access your Eigi Dukan account.
Yes. You can sign in to the same Eigi Dukan account on your computer, mobile browser, or Android app. However, one account can only be actively signed in on one device at a time.
If you sign in to the same account on another device, the previous session may be signed out.
Your business data remains associated with your Eigi Dukan account and can be accessed from the device where you are currently signed in.
Yes. Eigi Dukan is cloud-based software, so an active internet connection is required to access and use the software.
You can access your Eigi Dukan account through a supported web browser on a computer or mobile device, or through the Android app.
For the best experience, make sure your device has a stable internet connection.
- Open a web browser on your computer or laptop.
- Go to the Eigi Dukan website at eigidukan.com
- Register or Sign in to your account.
- Start managing your products, inventory, billing, sales, expenses and reports etc.
- Open Chrome or another supported browser on your smartphone.
- Go to the Eigi Dukan website at eigidukan.com
- Register or Sign in to your account.
- Start managing your products, inventory, billing, sales, expenses and reports etc.
- Visit the Android App page on the official Eigi Dukan website at eigidukan.com
- Tap Download Android App button.
- Download the latest APK file.
- Open the downloaded APK and follow the Android installation instructions.
- Open Eigi Dukan and Register or Sign in to your account.
Always download the app from the official Eigi Dukan website to ensure that you are using the official version.
Computer/Laptop: Recommended for users who want a larger screen for billing, inventory management and reports.
Mobile Browser: Useful when you want quick access without installing the Android app.
Android App: Recommended for Android smartphone users who want convenient access through a dedicated app.
Choose whichever option is most convenient for your business.
Yes. You can access your Eigi Dukan account through the Android app or a supported web browser and continue managing your business from your available devices.
If you experience any issues while using Eigi Dukan, please contact Eigi Dukan Support. Our support team is available to assist you and help resolve any issues you may encounter.
Yes, Eigi Dukan supports thermal printing too.
Cancelled invoices are also counted towards the monthly invoice limit. This helps maintain fair usage and prevents misuse, such as repeatedly creating and cancelling invoices to bypass plan limits.
Yes, you can cancel your subscription at any time from the subscription page inside the software. Before cancellation, please read our Refund and Cancellation Policy.
Yes, payments on Eigi Dukan are safe and secure. All payments are processed under the name of our parent company, “Esen Technologies.”
We use one of India’s trusted payment gateways for processing payments and UPI AutoPay securely. All transactions are encrypted with banking-level security.
Customers must approve UPI AutoPay from their own UPI app, and they can cancel the mandate anytime from their bank or UPI application.
We do not store customers’ UPI PINs or sensitive banking details.
Create separate Staff Accounts for your employees from the Staff Management section. Staff members can log in with their own credentials (email & password set by the owner) and access the features available to staff accounts, while the shop owner retains full control over the business account.
Staff Accounts can search & view product details (excluding purchase prices), create sales & invoices, record customer credit payments, record business expenses and print or share invoices. Administrative features and sensitive business information remain accessible only to the shop or business owner.
In rare cases, you may experience access issues due to your internet connection, mobile network, ISP (Internet Service Provider), local network settings or device-related factors. These issues are generally outside of Eigi Dukan’s infrastructure.
If you are unable to access the website or software, try refreshing the page, switching between Wi-Fi and mobile data, clearing your browser cache or restarting your device and router.
If the issue persists, please contact our support team for assistance.