No, no technical skills are required. It is designed for all business owners.

Yes, Eigi Dukan provides support whenever you need it.

Yes. Eigi Dukan is a cloud-based inventory management and billing software. Your data is stored securely online, allowing you to access your inventory, sales, invoices and reports from anywhere with an internet connection. Automatic backups and updates help keep your business data safe and up to date.

Offline software stores data on a specific computer and usually works without an internet connection. Users can only access the software and data from the installed device, and backups, updates and maintenance must often be managed manually.

In contrast, cloud software stores data on secure online servers and can be accessed from anywhere using the internet. It offers automatic backups, real-time data synchronization, automatic updates and easier collaboration among multiple users. Cloud software also helps protect business data from computer failures, theft, or accidental data loss, making it a more flexible and scalable solution for modern businesses.

Yes, Eigi Dukan supports thermal printing too.

Cancelled invoices are also counted towards the monthly invoice limit. This helps maintain fair usage and prevents misuse, such as repeatedly creating and cancelling invoices to bypass plan limits.

Yes, you can cancel your subscription at any time from the subscription page inside the software. Before cancellation, please read our Refund and Cancellation Policy.

Yes, payments on Eigi Dukan are safe and secure. All payments are processed under the name of our parent company, “Esen Technologies.”

We use one of India’s trusted payment gateways for processing payments and UPI AutoPay securely. All transactions are encrypted with banking-level security.

Customers must approve UPI AutoPay from their own UPI app, and they can cancel the mandate anytime from their bank or UPI application.

We do not store customers’ UPI PINs or sensitive banking details.

Create separate Staff Accounts for your employees from the Staff Management section. Staff members can log in with their own credentials (email & password set by the owner) and access the features available to staff accounts, while the shop owner retains full control over the business account.

Staff Accounts can search & view product details (excluding purchase prices), create sales & invoices, record customer credit payments, record business expenses and print or share invoices. Administrative features and sensitive business information remain accessible only to the shop or business owner.

In rare cases, you may experience access issues due to your internet connection, mobile network, ISP (Internet Service Provider), local network settings or device-related factors. These issues are generally outside of Eigi Dukan’s infrastructure.

If you are unable to access the website or software, try refreshing the page, switching between Wi-Fi and mobile data, clearing your browser cache or restarting your device and router.

If the issue persists, please contact our support team for assistance.